OWASEYI OLUWABUKUNMI

Customer Support Representative

Oyo, NG.

About

Final-year Biosciences and Biotechnology student with a strong foundation in customer service, administrative support, and leadership, seeking a remote customer support role. Proven ability to manage customer interactions, resolve complex issues, and streamline operations, refined through two years at Cake Planet and 6 months as a Personal Assistant to a CEO. Leverages exceptional communication, problem-solving, and organizational skills, honed as an Emeritus Student Union Vice President and through rigorous research, to deliver outstanding customer experiences and contribute to team success.

Work

University of Medical Sciences (UNIMED)

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Undergraduate Research Project Lead

Ondo, Ondo, Nigeria

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Summary

Directed a structured research project in Medical/Laboratory Science, from diagnostic testing and data analysis to comprehensive scientific reporting.

Highlights

Executed ELISA-based diagnostic testing with 100% adherence to rigorous laboratory procedures, ensuring data integrity and reliability for a critical research project.

Organized, analyzed, and documented complex research data using SPSS and MedCalc, producing accurate scientific reports that informed project findings and conclusions.

Independently managed the entire research project lifecycle, from initial data collection through comprehensive analysis and final write-up, demonstrating strong self-direction.

Maintained meticulous attention to detail across multi-step laboratory and data-analysis procedures, minimizing errors and ensuring high-quality, verifiable results.

University of Medical Sciences (UNIMED)

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Student Union Vice President

Ondo, Ondo, Nigeria

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Summary

Led student advocacy and engagement initiatives, representing a large student body and resolving complex concerns while fostering positive university relations.

Highlights

Elected by a diverse student body of over 1000 students to represent and advocate for student interests and concerns to university administration.

Served as the primary point of contact for student issues, successfully resolving diverse concerns and conflicts for students, ensuring fair and responsive outcomes.

Orchestrated successful student activities and events, collaborating with multiple student leaders and university stakeholders to enhance campus life and engagement.

Developed exceptional communication and conflict-resolution skills by engaging directly with a diverse student population, de-escalating issues and fostering positive relationships.

Bunbuk Investment Company

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Personal Assistant to CEO

, , Nigeria

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Summary

Provided comprehensive administrative and executive support to the CEO of an investment company, enhancing operational efficiency and communication for a 6-month period.

Highlights

Managed the CEO's dynamic schedule and appointments, optimizing time allocation and ensuring timely attendance at critical meetings and engagements.

Handled confidential communications and sensitive documents with utmost discretion, ensuring secure information flow and maintaining privacy standards.

Organized and prepared essential meeting materials, presentations, and detailed reports, streamlining decision-making processes for executive leadership.

Facilitated seamless internal and external communications, acting as a key liaison for the CEO and significantly improving stakeholder relations and responsiveness.

Cake Planet

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Customer Service/Assistant

, , Nigeria

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Summary

Managed customer interactions and supported daily store operations for a retail bakery over two years, ensuring high levels of customer satisfaction and efficient service delivery.

Highlights

Attended to customer inquiries and processed orders, consistently resolving issues promptly and contributing to a high customer satisfaction rate.

Managed shopping and procurement activities for the CEO, ensuring timely acquisition of necessary supplies and ingredients while optimizing inventory levels.

Scheduled and coordinated delivery dates for all customer orders, improving logistical efficiency and consistently meeting customer expectations.

Processed transactions and handled cash accurately, demonstrating reliability and integrity in financial operations for daily sales.

Education

University of Medical Sciences (UNIMED)

Ondo, Ondo, Nigeria
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Bachelor of Science Biosciences and Biotechnology Grade: 4.12/5.00

Languages

English

Skills

Customer Service & Communication

Customer Communication, Active Listening, Conflict Resolution, Verbal & Written Communication, Customer Support, Customer Relations, Order Management, Issue Resolution.

Problem-Solving & Critical Thinking

Problem-Solving, Attention to Detail, Data Handling, Independent Problem-Solving, Self-Direction.

Organizational & Administrative Skills

Organisation & Time Management, Administrative Support, Working Independently & Under Deadlines, Schedule Management, Report Preparation, Procurement, Logistics Coordination, Cash Handling.

Leadership & Teamwork

Teamwork & Interpersonal Skills, Leadership, Stakeholder Engagement, Project Management, Collaboration.

Technical & Research Skills

Quick to Learn New Tools & Systems, ELISA-based Diagnostic Testing, Research Data Analysis, SPSS, MedCalc, Scientific Reporting, Laboratory Procedures, Data Documentation.

Volunteer

Class & Departmental Representative

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University of Medical Sciences (UNIMED)

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Served as a key liaison between students, lecturers, staff, and the university administration to ensure seamless communication, resolve academic issues, and advocate for student needs.

Highlights

Elected as Class Representative for four consecutive years, acting as the primary channel of communication between classmates and academic staff.

Served as Departmental Representative for two years, collaborating with department heads and lecturers to streamline schedules and address academic grievances.

Facilitated efficient sharing of vital information, lecture materials, and university updates to improve peer organization.

Advocated for student needs and resolved logistical or administrative challenges in cooperation with university staff.